Something is coming
Nivra ICSI

Finance fails Operations. IT fails Sales. Everyone sees it. No one measures it. Until now.

"I know there's friction between teams. I know it's costing us deals. But I don't have a single number that proves it."

— Head of Organizational Development

Friction between teams. You hear it in the hallways. But you can't measure it. Until now.

"Every time IT delays a critical ticket, we lose a deal. I know because it happens to me. But when I bring it to the committee… I have no way to prove it."

— Sales Director

NPS: would you recommend the company? eNPS: would you recommend working here? A metric is missing: is your internal team helping you sell — or holding you back?

The quality of internal service has always been invisible.
Soon it will have a name, a metric and an action plan.

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Be among the first to know.

Prefer to reach out directly? jose.duran.munoz@gmail.com

Nivra ICSI: Global SaaS for internal service governance and continuous improvement between teams

The metric your committee was missing

What is Nivra ICSI?

Nivra ICSI (Internal Service Quality Index) is a global SaaS that turns into metrics how well each team in your organization delivers service to the others. Through anonymous internal surveys, it captures the Internal NPS, manages internal SLAs between teams and triggers concrete continuous improvement plans.

It's the dimension no boardroom has measured — the one that explains why organizations with strong NPS and strong eNPS still lose business internally.

How it works

From stories to evidence on a single platform

Where teams have tested it, they have turned invisible friction into measurable decisions. Nivra ICSI combines anonymous surveys, executive analytics and action plans into one workflow: leadership measures at the top, teams act at the bottom.

Who is it for?

For those who lead. And for those who run it.

If you lead the organization — and need evidence to decide before operational friction becomes irreversible — Nivra ICSI delivers the metric your executive committee never had. The dimension your peers in other companies still don't measure, and one through which they're losing business without knowing it.

If you run it day to day — and you know something is breaking between teams but you have no way to prove it in a meeting — Nivra ICSI gives you the number that turns your stories into argument. The honest feedback your organization never had, ready to take to the committee.

Designed for any organization in the world where friction between teams — IT, Sales, Operations, HR, Finance, Legal — is moving the business without anyone measuring it.

Frequently asked questions

Everything you need to know about Internal NPS

Difference between NPS, eNPS and Internal NPS?

NPS measures external customer loyalty. eNPS measures employee satisfaction. Internal NPS by Nivra ICSI measures how the service each team delivers to others affects operations, sales and the customer experience.

How do anonymous internal surveys work?

Each person answers about the service quality they receive from other teams without their identity being visible. This guarantees honest feedback and reliable data. Where teams have tested it, they transform invisible friction into evidence the committee can act on.

What's it for?

When one team doesn't deliver well to another, deals are lost, projects delay, the team gets frustrated. Nivra ICSI turns that invisible friction into concrete metrics: so leaders have evidence, and so operators have a way to prove it.

Is Nivra ICSI global?

Yes. It's a web SaaS available globally, in any organization in the world with internet access. Available in Spanish, English, Portuguese, French and German.

Who is it for?

For any organization where friction between teams is moving the business without anyone measuring it. From those who lead and need evidence for strategic decisions, to those who run the day-to-day and know something is breaking but can't prove it.